If your shoes are unsuitable or just not quite what you expected and they were purchased via www.holsterfashion.ae, please return them to us within 14 days of purchase and we can organise a refund or store credit in accordance with the below options.

	Refund	Store Credit
Full priced items	✓	✓
Sale items (inc using a discount code)	x	x
International Purchases	x	✓

 

Exchanges may be made for a new size in the same style/colour. If you'd like to swap style or colour, you will need to choose Store Credit and place a new order.

Full priced items

Items sold at regular retail price may be returned for a refund, exchange or store credit valid for 12 months. Exchanges are for a different size in the same style/colour only. 

Sale items or discount codes

Sale items and items purchased with a discount code do not qualify for a return as they are final sale items.

Gift Cards/Store Credits:

Gift cards and Store Credits are non-refundable, non-transferable and not redeemable for cash.

Return Eligibility

• The item(s) must be returned within 14 days of purchase.
• The item(s) must be unworn, unwashed, unused, in original condition and in its original packaging.

How to return an item

To get started simply follow the steps below and we'll have you smiling in no time.

1. Grab your order number [found on your order confirmation email or under My Account] and click here to Create a new return.
2. Once your return is approved, include the RA# provided on the return confirmation with your shoes [further instruction will be provided via email]
3. The item(s) must be unworn, unwashed, unused, in original condition and in its original packaging.
4. Enclose boxed items in a satchel for protection – stickers or other material stuck to the outside of the shoe box may result in your return being refused.
5. Please return to us using a traceable postage or courier service as holster is not liable for the loss of the item being returned. Note: Return shipping costs are the customers responsibility for all orders < AED 230.00. 

Once Your Return is Received

You will get an email confirmation once our warehouse has received your return. You will receive a second email confirmation once your return is processed. Please allow up to 5 working days for your refund, exchange or store credit to be processed.

Warranty Policy

holster warrants to the original purchaser that the product will be free from defects in materials and/or workmanship for a period of three (3) months.

The warranty period commences on the date of purchase from holster or the authorised retailer. For any warranty claims, the original purchase receipt must be returned with your claim to the retailer you purchased from. This proof of purchase is mandatory for any warranty issues.

Warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear or the natural breakdown of colours and materials over extended time and use.

Should you receive, or wish to place a warranty claim for a faulty or damaged item, please email us with your purchase details and some images of the top of the shoe, the sole of the shoe and the faulty area.